Privacy Policy
Last updated: April 14, 2026
1. Information We Collect
We collect information you provide directly to us, including your name, email address, date of birth, government-issued identification, and financial information necessary to provide our Services. We also automatically collect certain technical information when you use our Services, including your IP address, browser type, device information, and usage data.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our Services; process transactions and send related information; verify your identity and comply with regulatory requirements (KYC/AML); detect and prevent fraud, abuse, and security incidents; and communicate with you about products, services, and updates.
3. Information Sharing
We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our Services, banking partners and payment processors, regulatory and law enforcement authorities when required by law, and professional advisors including auditors and legal counsel.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption at rest and in transit, multi-factor authentication, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our Services. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes such as analytics and fraud prevention.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information; object to or restrict certain processing; data portability; and withdraw consent where processing is based on consent. To exercise these rights, contact us at privacy@cryptel.io.
7. Cookies and Tracking
We use essential cookies to operate our Services and optional analytics cookies to understand how our Services are used. You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our Services.
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the “Last updated” date. Your continued use of our Services after changes become effective constitutes acceptance of the revised policy.
10. Contact
For questions about this Privacy Policy, please contact us at privacy@cryptel.io.